Frequently Asked Questions
Reservations & Payment
When will the cancellation fee be charged?
Guests will receive a full refund if they cancel within 48 hours of booking and up to 28 days before check-in. If a guest cancels between 14 and 28 days before check-in, the host will receive 50% of the reservation price for all nights.
If a guest cancels after that, the host will receive the full price for all nights.
If a guest cancels after that, the host will receive the full price for all nights.
How do I make a reservation for lodging?
Reservations can be made through Airbnb, Booking.com, and Rakuten Vacation Stay, but the cheapest rates are available through the official website.
How do I pay for my stay?
Please pay by credit card online at the time of reservation.If you prefer not to pay by credit card, we can also accept payment by bank transfer. If you wish to pay by bank transfer, please do so at least 5 days prior to the check-in date.
What credit cards do you accept?
Visa, MasterCard, JCB, and AMEX are accepted. Please contact us for other options.
Check-in/Check-out
What time is check-in and check-out?
Check-in time is from 15:00 and check-out time is 10:00.
Is early check-in available?
Available on the day of your stay. A fee of 5,000 yen per hour will be charged in addition to the room charge. Please contact the front desk for details.
Is late check-out available?
Available subject to availability on the day of the event. The following charges will be added to the room rate. In the event of an unauthorized extended stay, a 100% surcharge will be added to the room charge. Please contact the front desk for details.
(1) 10:00〜15:00: 5,000 yen per hour
(2) 15:00〜: Extension fee 100%.
(1) 10:00〜15:00: 5,000 yen per hour
(2) 15:00〜: Extension fee 100%.
Child
What is the room rate for children?
Guests 6 years old and under stay free of charge, with a maximum of one child per adult.Only one child per adult is allowed to sleep with the guest.Children over 6 years old and those who require separate bedding will be charged an adult rate (extra bed charge).
Are there chairs for children in the guest rooms?
Please ask at the front desk.
Room
What amenities are available?
Shampoo, conditioner, body soap, hand soap, face towel, bath towel, slippers, toothbrush, hair dryer, electric kettle, microwave oven, rice cooker, fully automatic washing machine, air cleaner and humidifier, and vacuum cleaner.
Can a sofa bed be used as a bed?
Available but assembly required.Please contact the front desk for details.
What equipment is available for loan in the guest rooms?
Openers/irons/ironing boards/cooking utensils are available.Please let us know as soon as possible if you wish to use them.
Do you have nightwear?
Please make your own preparations.
Is smoking allowed?
All rooms are non-smoking. If smoking is found, 100,000 yen will be charged for deodorizing and cleaning.
Baggage
Can I receive packages or mail during my stay?
Yes, it is possible. You can also leave your certificate of residence. However, please apply in advance to the front desk.
Can I leave my luggage after check-out?
It depends on the availability of subsequent appointments, so please consult with us in advance if necessary.
Can I send luggage to the hotel?
Ship to 〒162-0803 KAGURA HOUSE 1F, 32 Akagishitamachi, Shinjuku-ku, Tokyo
Facilities & Services
Is there a laundromat available?
There are fully automatic washing machines available in the guest rooms free of charge. There is also a coin-operated laundry about a 2-minute walk away.
Is room service available?
Room service is not available.
Is the museum barrier-free?
Guest rooms are barrier-free. Entrances are not accessible.
Is Wi-Fi available?
Free high-speed Wi-Fi is available in guest rooms.
Access
Where is the nearest train station?
・4 minute walk from exit 2 of Kagurazaka Station on the Tokyo Metro Tozai Line
・4 minute walk from exit 2 of Edogawabashi Station on the Tokyo Metro Yurakucho Line
・15 minute walk from West Exit of JR Iidabashi Station.
・4 minute walk from exit 2 of Edogawabashi Station on the Tokyo Metro Yurakucho Line
・15 minute walk from West Exit of JR Iidabashi Station.
How do I get there from Haneda Airport?
・Tokyo Metro Tozai Line Kagurazaka Station via Nihonbashi Station of Keikyu Airport Line
・Tokyo Metro Yurakucho Line Edogawabashi Station via Toyosu on the Limousine Bus Haneda Airport Line
・Tokyo Metro Yurakucho Line Edogawabashi Station via Toyosu on the Limousine Bus Haneda Airport Line
How do I get there from Narita Airport?
・Tokyo Metro Tozai Line “Kagurazaka Station” via “Nihonbashi Station” of Keisei Narita Sky Access
・From Otemachi Station to Kagurazaka Station on the Tokyo Metro Tozai Line via Narita Express Tokyo
・From Otemachi Station to Kagurazaka Station on the Tokyo Metro Tozai Line via Narita Express Tokyo
Is there parking available?
There is no dedicated parking lot, but there is a parking lot nearby that can be rented by the hour (maximum charge of 1,760 yen per day).
Can I take a cab to your doorstep?
No vehicles are allowed to enter the entrance. Please exit the car on the street in front of the nearby Kumaki Pancake Shop.